Care Transition Coordinator - Remote

Support Patients. Navigate Transitions. Ensure the Right Care.

The Care Transition Coordinator reports to the Manager of Care Coordination and supports the Care Transitions team in navigating patients between Gentiva care settings. This role is responsible for referral coordination, chart review, and ensuring patients are placed in the right care setting at the right time. This is a telephonic, work-from-home position operating under established performance criteria.

The schedule is Mon-Fri 4pm-12am. 

As a Care Transition Coordinator, You Will:

• Review medical records against nationally recognized clinical criteria guidelines to determine eligibility for care levels

• Document and track patients in Gentiva systems and send referrals as directed by the Director of Care Transitions

• Focus on placing patients in the right care setting at the right time

• Collaborate closely with Care Transitions Nurses to ensure smooth patient transitions

• Provide education regarding Home Health, Hospice, and Palliative Care services

• Assist with the admissions process by coordinating with Gentiva branch staff to follow up on patient admission status

• Maintain awareness of department performance objectives and assure patient satisfaction goals are met

• Participate in special projects and perform other duties as assigned

• Adhere to and participate in mandatory Company training, including HIPAA, Business Ethics, Compliance, and other policies and procedures

• Uphold Company policies and procedures while promoting core values

Qualifications – What You’ll Bring:

• Call center experience in a healthcare setting

• Ability to quickly learn and master information regarding locations and services

• Excellent computer skills and familiarity with multiple software applications

• Strong verbal and interpersonal communication skills with empathy for patients and families

• Excellent customer service and analytical problem-solving abilities

• Good time management and ability to prioritize workload

• Associate degree preferred

• Minimum of 1 year of healthcare or healthcare call center experience

• Reliable high-speed internet connection (minimum 10 Mb/s download and 2 Mb/s upload; satellite internet not acceptable)

• Knowledge of Home Health, Hospice, and Palliative Care services

Preferred Qualifications (Not Required):

• Previous experience in a Care Transitions or Patient Navigation role

• Familiarity with electronic medical records (EMR) systems

• Prior experience with post-acute care coordination

• Additional certifications in patient navigation, care coordination, or healthcare management

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply today and help patients transition smoothly across Gentiva care settings while providing compassionate, knowledgeable support.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.