Centralized Bereavement Coordinator Manager

Lead with Compassion. Guide Teams. Support Families in Need.

Oversee the day-to-day operations of the Centralized Bereavement Team, ensuring exceptional support for patients and families across multiple branches. Provide leadership by managing team performance, training staff, approving time and PTO requests, and assisting with overflow calls. Carry a caseload when needed, coordinate bereavement services, and maintain compliance with organizational policies and the Conditions of Participation (CoPs).

As a Centralized Bereavement Coordinator Manager, You Will:

• Direct daily workflow, including taking overflow calls, training team members, approving time-off requests, and dispatching coordinators for visits.

• Participate in providing bereavement support through phone contact, correspondence, and other personalized services.

• Complete bereavement assessments in alignment with CoPs and organizational policies.

• Maximize access to resources such as volunteers, support groups, and community referrals.

• Maintain accurate and timely bereavement charting and ensure team compliance with documentation standards.

• Prepare monthly summary reports of activities, projects, and case closures.

• Contribute to the hospice’s quality assessment and performance improvement initiatives.

• Represent the organization in marketing bereavement services to the community and referral sources.

• Provide consultation and training to bereavement staff in other offices.

• Support the bereavement needs of staff and volunteers.

• Collaborate with interdisciplinary team members to develop and coordinate family bereavement care plans.

• Perform additional duties as assigned.

Qualifications – What You’ll Bring:

• High school diploma or equivalent required.

• Graduate degree preferred if providing counseling.

• Formal training in life-threatening and chronic illness, grief, and loss.

• Minimum 1-year clinical experience in a multidisciplinary setting

• At least 1 year in a healthcare setting 

• Three or more years of team leadership experience.

• Clinical experience in life-threatening and chronic illness, grief, and loss.

• Counseling experience 

• Strong knowledge of terminal illness, hospice care, and psychosocial dynamics related to illness and death.

• CPR certification.

• Valid driver’s license and current automobile insurance.

Preferred Experience (Not Required):

• Undergraduate degree in a human services field

• At least 1 year experience in hospice, home health, community care, or hospital.

• 3 years experience in multidisciplinary setting.
• Individual, family, and group therapy counseling experience.

• Advanced counseling certifications or licensure.

• Previous experience leading a centralized or multi-location support team.

Compensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity.  Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.

Salary Range – $28.20/hour - $32.20/hour

Full Time Employee Benefits:

• Medical, Dental, Vision
• Wellness Program and Resources
• 401k match
• PTO
• FMLA, ADA and other federal and state required leaves
• Short/Long Term Disability
• HSA Contribution
• Mileage or Fleet Car Program
• Cell Phone Reimbursement (for eligible roles)
• Short Term Incentive (for eligible roles)
• Tuition Reimbursement

Benefits for All Associates (Full-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply today and help support compassionate care that makes every moment count.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.