Director of Palliative Care Non-Clinical

We are seeking an experienced and compassionate Director of Palliative Care Non-Clinical to join our team. This role reports directly to the VP of Palliative Care and is responsible for the overall clinical and financial operations of the Palliative Care Program. The Director ensures high standards of patient care, compliance with regulatory requirements, and operational and financial success while leading a team of dedicated professionals.

Key Responsibilities

• Oversee all clinical and financial operations of the Palliative Care Program.
• Establish, implement, and evaluate goals and objectives that support quality patient care and sound financial performance.
• Meet and exceed growth and development targets at the branch level.
• Manage program expenditures in a fiscally responsible manner within budget guidelines.
• Recruit, employ, and oversee qualified palliative care staff, ensuring effective delegation, supervision, and evaluation.
• Ensure compliance with state and federal regulations, Medicare guidelines, and company policies.
• Foster collaboration with Nurse Practitioners, Medical Directors, and interdisciplinary teams to deliver seamless patient-centered care.
• Represent and promote palliative care services in the community to drive growth, engagement, and awareness.
• Coordinate quality assurance and performance improvement initiatives with data collection and reporting.

Primary Responsibilities

General Duties & Responsibilities

• Adheres to Company Policy and Procedures.
• Participates in developing strategies to meet goals and objectives, streamline site systems and processes, and follow policies and procedures.
• Assists in carrying out various human resources programs and procedures.
• Acts as a role model within and outside the Company.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with supervisor about branch issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time prepared to perform duties of position.
• Participates in working groups, councils and committees.
• Participates in administrative staff meetings, committees, and special projects, and seeks additional responsibilities.
• Recommends new approaches to effect on-going continual improvements to policies, procedures, and documentation 
• Complies with, and ensures compliance with, rules, regulations, and policies within all local, state, and federal governing agencies as well as Company policies and procedures.
• Performs other related duties as required and assigned.

Essential Functions of Position

• Demonstrates leadership through both behavior and job performance on a day-to-day basis.
• Takes actions, makes decisions and groups priorities to achieve branch clinical and operational goals.
• Manages the operations of staff in achievement of identified clinical and operational goals.
• Ensures effective and ongoing, on-the-job training of team members, evaluates and records individual performance, provides coaching and counseling, and makes appropriate developmental recommendations.
• Establishes criteria and/or work procedures to achieve a high level of quality and productivity.
• Meet or exceed budgeted revenue and site metrics on a monthly, quarterly and annual basis.
• Maintain full responsibility of the overall functions of the financial areas and cost controls, adhere to financial and accounting policies and procedures and manage expenditures in a fiscally responsible manner.
• Helps to clarify roles and responsibilities of team members; helps ensure that necessary steering, review or support functions are in place. Clarifies expected behaviors, knowledge and level of proficiency by seeking and giving information and checking for understanding.  
• Recruits, selects and mentors program staff. Development and direction of employees in accordance with policies, procedures and guidelines.
• Is active in the community in promoting Empatia to help achieve business growth and brand awareness.
• Presents services in the marketplace in a manner that clearly shows how they meet needs and provide benefits.
• Cultivates and maintains strong partnerships and collaboration with Gentiva family of companies.
• Organizes information and data to identify/explain major trends, problems and causes; compares and combines information to identify underlying issues. Generates and considers options for actions to achieve a long-range goal or vision.
• Adheres to all standardized procedures.
• Ensures compliance with local, state and federal laws, Medicare regulations and the Company’s policies and procedures.
• Adheres to code of conduct conducive to Company policy.
• Adheres to and participates in Company's mandatory HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and all Company policies and procedures, including the Employee handbook.
• Keeps abreast of industry trends and regulatory requirements through activities such as participating in State associations, attending courses/seminars/workshops and reviewing industry publications.
• Coordinate quality assurance and performance improvement activities for Palliative Care program and necessary data collection and reporting.

Education/Experience:

• Bachelor’s Degree in Business Administration or related field; or equivalent experience and knowledge in Health Care Operations required.
• Master’s degree in business or related field preferred.
• Minimum of 2 years health care administration/operations management required
• Certified in Hospice and Palliative Care - preferred
• Prior experience with budgetary responsibilities including budget development and monitoring required.
• Understanding of Medicare/Medicaid, Commercial insurance billing and reimbursement.

Licenses, Certifications and/or Registration:

Equipment/Tools/Work-Aids:

• Fluent competence in computer and smart phone navigation.
• Working knowledge of, Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
• Must have and maintain reliable transportation to be used for work.
• Must have and maintain current automobile insurance and valid driver’s license.

Specialized Knowledge and Skills:       

• Excellent leadership, interpersonal, written and verbal communication skills.
• Excellent organizational, problem solving, decision-making, assertiveness, presentation and communication skills required.
• Compliance with accepted professional standards and practices.
• Some Travel may be required as requested

Personal Traits, Qualities and Aptitudes:

• Demonstrates executive presence and the ability to influence and build credibility quickly across diverse teams and leadership levels
• Highly self-directed with strong ownership, accountability, and disciplined follow-through
• Comfortable operating in ambiguity, adapting approach based on market dynamics and evolving business needs
• Strong emotional intelligence with the ability to coach, challenge, and motivate others effectively in field settings
• Results-driven with the ability to balance strategic thinking and hands-on execution in a fast-paced, performance-oriented environment

Working Conditions:

• Fast-paced remote office environment

• Some stress may occur, particularly in high-pressure decision-making situations.

Benefits for All Associates (Full-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Empatia, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.