Centralized Operations Support Specialist

The Centralized Operations Support Specialist is responsible for completing operational data review and processing tasks associated with the Electronic Medical Records (EMR) system. This position works independently within a collaborative team and communicates with field and corporate employees to facilitate issue resolution. 

• Perform documented processes that may include, but are not limited to, HOPE transmission, EOB reviews, and EMR data entry, review, and updates.
• Complete assignments in accordance with government and company specified timeframes, accuracy, and volume standards.
• Communicate with employees and managers to facilitate issue resolution and provide education, as needed
• Report issues and best practices that impact centralized processing
• Recommend process and documentation updates
• Assist in the development and delivery of training materials

Specialized Knowledge/Skills:

• Understand Hospice regulations and billing requirements for hospice care
  • Federal and State specific regulations/guidelines
• Able to work with confidential information
• Demonstrate initiative in researching and resolving issues
• Well-organized and confident to work independently, but will be a team player
• Discern areas in need of continued improvement
• Able to collect and process time-sensitive information from multiple sources
• Detail- and deadline-oriented with the ability to prioritize and multi-task
• Able to adapt to a fast-paced environment and learn and retain new or evolving information and procedures
• Able to communicate effectively with other departments

Education/Experience:

• High School diploma required.
• Three years of Hospice and/or Home Care experience preferred

License/Certification:

• None needed

Training/Equipment:

• Proficient with the general use of computers
• Proficient with Microsoft Office projects with focus on Excel skills
• Homecare Homebase experience preferred
• Consistent access to high-speed Internet

Benefits for All Associates (Full-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.