VP Clinical Operations - East Region

This is a newly created position at Gentiva Hospice designed to support regional operations. The Vice President of Clinical Operations will provide leadership for the East Region.

The VP Clinical Operations will provide oversight and management of region’s clinical operations and strategically leads analysis, development, implementation, and measurement for the region in line with the company’s strategic goals. Primary accountability is to ensure the delivery of consistent high-quality care that complies with regulatory requirements while focusing on continued performance improvement to ensure survey readiness and success. Serves as key member of the region’s executive management team. 

Essential Functions of Position

• Direct supervisor for Associate Vice President of Clinical Operations including monitoring and directing all activities and work assignments in collaboration with Regional Leadership.
• Provides strategic oversight and management:
  • to ensure the region meets all applicable regulatory requirements and enforces the company’s systems, processes, policies and standards
  • of the region’s quality assessment and performance improvement program in accordance with the organization’s strategic plan/goals
  • to fulfill region’s objectives in a proactive manner
  • through identification, development and monitoring of clinical quality and process improvement strategies
• Establishes the goals, objectives, standards, and policies/procedures to achieve high-quality care and improved patient outcomes in accordance with the organization’s strategic plan/goals
• Coordinates with corporate, and regional leadership on clinical quality and process improvement strategies to create a culture of clinical excellence, regulatory compliance, and profitable growth
• Contributes to the definition of performance metrics, budget development, and management of key performance indicators
• Assists with development and implementation of programs that promote clinical quality and survey readiness.
• Creates a positive service excellence culture within region by setting expectations and accountability through effective clinical leadership.
• Participates in special projects and performs other duties as assigned.

Specialized Knowledge/Skills:

• Adheres to Organization’s Policy and Procedures and consistently promotes the company’s core values
• Working knowledge of hospice regulatory requirements, state and federal regulations, budget development, and human resources
• Ability to work with confidential information
• Possesses effective follow-up and strategic thinking skills
• Well organized, self-starter with a high degree of initiative, and ability to work independently as well as team build
• Ability to communicate clearly with remote field, mid-level, and executive staff; communicates regularly with supervisor about Department issues
• Exercises professional judgement and demonstrates good problem-resolution skills
• Extremely comfortable working with multiple online and computer applications
• Must be a collaborator who possesses effective people skills and maintains a positive and respectful attitude
• Understand documentation required to support medical necessity of hospice care.
• Flexible and responsive to changing business needs
• Completes required annual training
• Must have good and regular attendance
• Extensive travel and frequent overnight travel

Education/Experience:

• Registered Nurse with preferably a Bachelor of Nursing or equivalent degree in clinical discipline or related field; Masters preferred
• Minimum 6-8 years healthcare managerial experience
• Experience participating in state surveys
• Experience with Accreditation process (i.e., JCAHO, ACHC, CHAPS)

License/Certification:

• Valid driver’s license and automobile liability insurance coverage
• Unencumbered and active RN license in state of residence required if RN

Training/Equipment:

• Intermediate Excel skills
• Basic PowerPoint skills
• Experience reviewing data in electronic systems
• Experience with HomeCare-HomeBase preferred

Benefits for All Associates (Full-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.