Support with Precision. Serve with Excellence.
We are hiring a White Glove Support Technician to provide best-in-class end-user technical support across our corporate campuses, field locations, and remote workforce. This role is based onsite at our corporate headquarters with some phone-based and occasional travel support as needed. You will work across all levels of the enterprise, including C-suite executives, to ensure seamless technology operations and exceptional service delivery.
This is a hands-on technical role that combines hardware and software support, customer service, IT administration, and audio/video support, with a focus on executive care and critical IT needs.
Provide high-touch, personalized IT support for all employees—especially executives
Troubleshoot and resolve issues related to:
Microsoft Office Suite (Word, Excel, Outlook, etc.)
Windows 10 environments
Microsoft Exchange, Teams, and O365
Active Directory and password resets
VMware View Horizon and thin client platforms (Stratodesk, Wyse, IGEL)
Network connectivity, VPNs, and printers
Android mobile devices and mobile device management
Set up and deploy laptops, workstations, monitors, and other hardware
Handle onboarding/offboarding processes including device configuration and account access
Provide AV support for meetings, presentations, and video conferencing
Manage helpdesk ticket queues and ensure timely, courteous resolution
Administer phone system changes (moves, adds, changes, deletions)
Maintain accurate inventory of IT assets and track hardware/software lifecycle
Coordinate and execute IT-supported upgrades and special projects
Secure and dispose of retired hardware following security guidelines
Monitor systems for performance, security, and uptime
4+ years of strong desktop/helpdesk support experience
White Glove or Executive Support experience highly preferred
Excellent troubleshooting and problem-solving skills
Strong interpersonal and communication skills (written and verbal)
Experience working with:
Windows 7/10, Microsoft Exchange & Outlook
Active Directory, Office 365, AV equipment, and remote tools
Hardware deployment and recovery processes
VMWare View, phone system administration, and executive support experience a plus
Certifications (CompTIA, Microsoft, etc.) are a plus
Proven ability to maintain confidentiality and handle sensitive information professionally
Strong organizational and multitasking skills with attention to detail
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Additional Full-Time Benefits:
Apply today to provide the white glove support experience that sets the gold standard in enterprise IT.
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
White Glove IT Support, Executive Support Technician, Helpdesk Specialist, Desktop Support, End User Support, IT Technician, Tier 2 Helpdesk
Software Powered by iCIMS
www.icims.com