Empower Teams. Elevate Experience. Deliver Seamless Support.
We are hiring a skilled and customer-focused Tier 2 IT Support Specialist to join our growing Corporate IT Services team. Reporting to the Senior IT Service Desk Manager, this role plays a vital part in delivering timely and effective technical support to our user community—including direct involvement in new hire onboarding through our Onboarding Command Center (OCC).
You’ll be instrumental in troubleshooting technical issues, supporting onboarding activities, and ensuring a smooth and professional IT experience for employees across all business units.
Key Responsibilities
Serve as Tier 2 support on the corporate service desk, providing technical assistance and troubleshooting for end users
Participate in the Onboarding Command Center (OCC) to deliver a seamless IT onboarding experience for new hires
Provide onboarding guidance and respond to training and access-related questions from candidates and hiring managers
Install and configure hardware and software; troubleshoot VDI, Windows, and networking issues
Resolve incidents and service requests promptly while maintaining high standards of customer service
Document all tickets and resolutions in the ServiceNow system
Escalate complex issues when needed and follow up to ensure resolution and satisfaction
Work collaboratively with vendors and internal teams to ensure access provisioning and technology delivery
Protect sensitive information by adhering to data security and confidentiality standards
Required Skills & Experience
In-depth experience supporting end users in a Windows-based environment, with knowledge of VDI and basic networking
Strong interpersonal, written, and verbal communication skills
Proven ability to work independently and collaboratively in a high-demand support setting
Strong troubleshooting skills with an ability to resolve both technical and user-facing problems
Minimum of 3 to 5 years in an IT support role, preferably in a 3,000+ user environment
Bachelor’s degree in Management Information Systems, Computer Science, or related field preferred
Experience with ServiceNow or other ITSM platforms is a plus
Technical certifications (e.g., A+, Microsoft, Network+) are a plus
Must be highly organized, detail-oriented, and responsive to evolving business needs
Proficiency in Microsoft Office Suite and ability to learn new enterprise systems quickly
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Additional Full-Time Benefits:
Apply today to be part of a high-impact IT team that supports innovation, growth, and exceptional user experience.
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
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