Afterhours Care Manager RN

The Afterhours Care Manager RN is responsible for identifying and coordinating patient/family needs after hours (or during alternative scheduling) and for maintaining primary control and professional management of each patient assigned during working hours.

• Managing patient needs includes performing routine visits, admissions, death visits, on-call or after hours visits, and/or any visit or duty assigned in accordance with the patient’s plan of care.
• Assumes after hours coverage for the designated teams and functions as an interdisciplinary (IDG) team member to provide care and liaise between physician, patient/family and hospice team.
• Performs clinical administrative tasks including workflow completion and auditing, survey readiness tasks, and other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Education/Experience:

• Current RN licensure in the state of employment
• Graduate of accredited nursing program
• A minimum of one (1) year experience as an RN, either in acute care hospital, oncology, long-term care, hospice or home health.
• In instances where state-specific requirements differ, state rules apply and supersede these requirements (see state-specific section)

Licenses, Certifications and/or Registration:

• Current license to practice nursing in the state of requested employment
• CPR Certification (in-person)
• Current automobile insurance, valid driver’s license, and daily access to a reliable, insured vehicle

Equipment/Tools/Work-Aids:  

• Must be able to effectively operate nursing assessment tools, computers, facsimile equipment, copier and cell phone/beeper.
• Must have and maintain transportation to be used for work.

Specialized Knowledge/Skills:

• Demonstrates knowledge and compliance with accepted hospice principles and practice, including industry standards, regulations, and best practices (i.e., Medicare, Medicaid, JCAHO, ACHC), company policies/procedures, and understanding of terminally ill patients and their families
• Expertise in general nursing practice, including ability to make complete and accurate patient assessments
• Ability to apply knowledge of the unique needs of hospice patient and families from various socioeconomic backgrounds to provide appropriate advocacy and oversight
• Knowledge of roles of all disciplines providing hospice services, as well as familiarity with community resources
• Ability to be manage time effectively and shift priorities with little or no notice based on patient, associate, and/or business needs
• Strong collaboration skills including partnering with operations, business development, clinical, and other teams to improve processes and achieve quality outcomes
• Excellent oral and written communication skills with the ability to effectively and communicate with people of all backgrounds in a professional and clear manner
• Ability to maintain confidentiality of all associate, patient, and company information to assure patient and/or associate rights are protected
• Technology proficiency to include mobile devices and software such as Microsoft Office suite and Electronic Medical Records systems (HomeCare HomeBase)
• Highly accountable, demonstrates effective leadership skills to supervise, teach, evaluate, and develop associates and drive quality patient outcomes
• Ability to provide program management and oversight, including documentation to ensure quality, compliance, and accuracy
• Maintains high standards of integrity and business ethics
• This is a safety-sensitive position.

Personal Traits, Qualities and Aptitudes:

• Sensitivity to the impact of life and death issues faced by individuals with terminal illness; tact in dealing with these patients and their families; ability to support others at a time of crisis. Must be able to demonstrate flexibility by performing a variety of tasks, often changing from one to another of a different nature without loss of efficiency or composure. Communicate effectively with people of all socioeconomic backgrounds. Responsible functioning in the work place, maturity, cooperation, flexibility, tact in dealing with co-workers and all members of the hospice team.

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to participate in a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional growth and development opportunities

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet stage specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.