RN Clinical Coordinator - Advanced Illness Management

Coordinate Care. Support Patients. Transform Advanced Illness Management and Palliative Services.

We are seeking a detail-oriented and experienced Clinical Coordinator-RN to join our Advanced Illness Management (AIM) Palliative Care team in Addison, TX. Reporting directly to the AMI Clinical Manager, this role is responsible for coordinating and managing day-to-day clinical operations, scheduling, medical record maintenance, and supporting interdisciplinary care. The Clinical Coordinator ensures efficient patient care, adherence to visit frequency, and smooth collaboration across the palliative care team.

Essential Functions of Position:

• Coordinate and direct all day-to-day clinical activities for AIM and Palliative Care.

• Serve as primary contact for incoming patient and partner calls, ensuring timely follow-up.

• Process referrals by collecting admission and insurance information to ensure timely patient admission.

• Schedule and maintain efficient visit coordination for Nurse Practitioners and clinical staff, considering geography and time management.

• Monitor risk scoring and ensure visit frequency adherence as indicated by alerts.

• Reschedule and coordinate PRN visits, post-hospitalization follow-ups, and other care needs.

• Track ED visits and hospitalizations, gather necessary documentation, and document in hospitalization tracker.

• Support NPs with ordering DME, labs, imaging, and track results to ensure timely delivery to providers.

• Coordinate lab drop-off with local partner offices as needed.

• Enter communication, updates, and medication reconciliation in partner EMR systems.

• Assist staff with credentialing documentation and maintain credentialing logs.

• Manage clinical records functions, ensuring compliance with state, federal, and company policies.

• Prepare IDT agendas and support interdisciplinary team meetings.

• Oversee Home Health and Hospice referrals, ensuring timely processing and acceptance.

• Maintain professional relationships with referral sources, monitor satisfaction levels, and identify opportunities for improved services.

• Document and follow up on customer complaints in coordination with program leadership.

• Participate in quality assurance and performance improvement activities for AIM programs.

• Implement marketing and promotional initiatives as directed.

• Adhere to HIPAA, Business Ethics, Compliance programs, and all company policies.

Office Position - Addison, TX Palliative Care Branch

RN Licensure - Texas

Schedule - Monday-Friday, 8a-5p, no call/weekends

Specialized Knowledge/Skills:

• Strong knowledge of medical terminology and a customer service focus.
• Knowledge of insurance reimbursement process.
• Effective data entry and word processing, problem-solving, human relations, and oral/written communications skills.
• Some travel may be required as requested.

Education/Experience:

• Bachelor degree in Health Care administration, nursing or related degree
• Minimum of three years health care delivery or related business experience required; experience in Part B billing setting preferred.
• Experience with Computer applications and Electronic Medical Records.

Licenses/Certifications:

• Registered Nurse

Training/Equipment:

• Fluent competence in computer programs including but not limited to: Microsoft Outlook, Microsoft Word, and Microsoft Excel.
• Fluent competence working in and with electronic medical record.

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Illumia, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

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