Business Systems Analyst II

The IT VMO – Business Analyst is a critical resource within the IT Vendor Management Office, leveraging specialized expertise (initially focused on Telecommunications and Circuits) to drive continuous improvement, optimize vendor performance, and achieve measurable cost efficiencies across the IT vendor landscape. This role works transversally across the organization, acting as a specialized support layer for VMO-led projects and engagements where complex vendor management, financial analysis, or deep technical domain knowledge (e.g., telecom) is required.

Key Responsibilities:

Specialized Vendor Engagement & Performance Management

• Act as an internal VMO subject matter expert for complex vendor engagements, primarily focusing on Telephony and Circuit vendors, to ensure their performance aligns with contractual terms and the organization's strategic financial and operational goals.
• Serve as the internal point of contact and VMO escalation manager for performance and contractual issues specific to Telephony and Circuit vendors,
• working within the VMO team to coordinate resolution. (Note: The primary organization-wide contact for day-to-day operational and service delivery issues resides with the IT Infrastructure team.)
• Collaborate with internal stakeholders (e.g., IT Towers, Legal/Real Estate) to identify and resolve vendor-related process bottlenecks impacting service delivery (e.g., MACD projects, site readiness), with a specialized focus on the Telephony/Circuits domain.
• Contribute to the IT VMO's oversight of key vendor relationships by monitoring and reporting on vendor performance, identifying opportunities for improvement, and assisting with vendor rationalization.

Cost Optimization & Financial Oversight

• Lead targeted cost optimization initiatives within the VMO framework, beginning with a comprehensive cleansing initiative for telephony and circuit assets. Identify, analyze, and drive the elimination of obsolete, duplicate, or unused services to achieve measurable and sustainable cost reductions.
• Develop and maintain a robust, centralized asset inventory (initially focused on telephony and circuit assets) to ensure accuracy and provide the foundational data for financial reporting and cost allocation.
• Support the integration of detailed financial data from key vendor relationships (including telephony and circuits) into overall IT cost management and forecasting frameworks.

VMO Process Improvement & Standardization

• Identify, analyze, and document opportunities for process improvements across the entire vendor lifecycle (e.g., vendor selection, contract management, onboarding/offboarding, performance tracking).
• Work collaboratively with internal IT teams (e.g., Infrastructure, Applications) and Procurement to implement streamlined VMO processes and best practices that enhance efficiency and compliance.

Cross-Functional Support & Expertise Pool

• Function as a flexible, specialized resource for the IT Business Solution team and VMO Manager, stepping into different VMO-focused engagements across various IT domains as required.
• Act as a liaison between IT VMO, IT Infrastructure, Finance, Procurement, and other IT Towers to ensure cohesive vendor management, effective cost control, and strategic alignment.
• Participate in Quarterly Business Reviews (QBRs) and Management Operating Reviews (MORs) for key vendors, representing the VMO's interest in performance and strategic value.

Qualifications – What You’ll Bring:

• Bachelor’s or Associate’s degree in Computer Science or equivalent work experience

• 4-6 years of experience as an analyst supporting financial and/or Payroll/HR systems

• Proven knowledge of computer systems, applications, development, and testing methodologies

• Strong business knowledge with ability to conceptualize and convert processes into computer applications

• Excellent interpersonal, verbal, and written communication skills

• Ability to work independently and effectively with all levels of the organization

• Ability to work under stress and respond quickly to changing priorities

• Logical and analytical thinking with strong problem-solving skills

• Attention to detail and ability to multi-task and prioritize projects

• Knowledge of project management processes and execution

• Ability to model business processes and support design of new computer systems

• Strong knowledge of clinical systems used in the division

• Fluent in English with consistent attendance

• PMP Certification 
• Travel availability as required

Preferred Qualifications (Not Required):

• Prior experience in financial or payroll system implementation

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply Today — Use your analytical and technical expertise to drive smarter business solutions.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Business Systems Analyst, IT Business Solutions, Financial Systems Analyst, Payroll Systems Analyst, HR Systems Analyst, Tier 2 Support, Requirements Gathering, System Implementation, Project Management, Process Improvement, Data Analysis, Workflow Design, Clinical Systems, Enterprise Systems, IT Collaboration, Business Process Modeling