Afterhours Coordinator

Coordinate Care. Support Teams. Improve Access After Hours.

We’re hiring a Remote Afterhours Coordinator to support our on-call clinical team and ensure smooth transitions for patients needing home health, hospice, or palliative care services.

This telephonic, work-from-home position reports to the Manager of Afterhours Clinical Support and plays a vital role in supporting After Hours workflow, scheduling visits, referral coordination, and assisting on-call nurses (RNs).

The schedule is Saturday & Sunday 8am-11pm. 

What You’ll Do as an Afterhours Coordinator

• Coordinate afterhours patient care workflows and support on-call RNs

• Schedule patient visits using HCHB (Homecare Homebase) system

• Review medical records using nationally recognized clinical criteria guidelines

• Process referrals and place patients in the appropriate care setting (home health, hospice, or palliative care)

• Educate patients and families about Gentiva’s services and next steps in the care journey

• Maintain accurate documentation and patient tracking

• Assist with admissions coordination by following up with branch teams

• Deliver exceptional customer service with compassion and professionalism

• Adhere to HIPAA, company policies, and compliance programs

• Participate in company-wide training, projects, and performance initiatives

Specialized Knowledge/Skills:

• Call center knowledge in a healthcare industry setting
• Ability to learn and master information related to locations and services of client.
• Outstanding computer skills.
• Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills.
• Excellent customer service skills
• Outstanding verbal and interpersonal skills
• Good time management skills
• Ability to learn and master information related to locations and services of client
• Excellent analytical and problem-solving skills.

Education/Experience:

• Associate degree preferred
• Minimum of 1 year working in a healthcare related field or healthcare call center
• Excellent analytical and problem-solving skills.
• Ability to learn and master information related to locations and services of client.
• Outstanding computer skills.
• Good time management skills
• Good working knowledge of home health, hospice and palliative care services
• Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills.

Training/Equipment:

• Strong computer skills to include expert knowledge Microsoft Office Suite
• INTERNET REQUIREMENT: High-speed Internet connection (minimum 10 Mb/s download speed and minimum 2 Mb/s upload speed, recommended 5 Mb/s upload). Satellite based internet services are not acceptable.
• Ability to learn new systems and technology
• Strong phone skills

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply Today

Make a difference—even after hours—by helping patients and families access the care they need when they need it most.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

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