Regional Director of Clinical Operations

Lead with Compassion. Inspire Excellence. Transform Patient Care.

The Regional Director of Clinical Operations supports multiple branches in North Carolina and South Carolina to ensure compliance with all state and federal regulations, company policies, and quality standards. This role is essential in leading branches through inspections, surveys, and quality improvement initiatives while fostering clinical excellence and eligibility education across the region.

What You’ll Do:

• Monitor agency-level adherence to policies, procedures, and quality assurance standards

• Drive compliance with patient record documentation and quality improvement activities

• Collaborate with Area and Regional leadership, Clinical Managers, Executive Directors, Administrators, and Medical Directors

• Lead quality, regulatory, and survey readiness efforts across assigned agencies

• Educate teams on clinical eligibility, quality benchmarks, and process improvement

• Support the resolution of patient, family, or public complaints

• Participate in Quality Assessment and Performance Improvement (QAPI) initiatives

• Promote a culture of excellence and accountability within hospice and home health operations

Qualifications:

• Registered Nurse (RN) required; Bachelor’s degree in Nursing (BSN) preferred

• Minimum of 3 years in hospice or home health operations and 2 years of management experience

• Strong knowledge of state and federal hospice and home health regulations

• Proven ability to analyze quality metrics, lead surveys, and implement process improvements

• Excellent organizational, problem-solving, and communication skills

• Ability to work independently while collaborating across multiple locations

Additional Requirements:

• Active, unrestricted RN license in state of residence

• Valid driver’s license and automobile insurance

• Proficiency in Microsoft Excel and PowerPoint; experience with HomeCare HomeBase preferred

• Skilled in data review, compliance monitoring, and staff education

Benefits for All Associates (Full-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

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