Drive Innovation. Strengthen Partnerships. Deliver Business Solutions.
We are seeking an IT Business Relationship Manager to join our team. This position reports directly to the Senior Manager, IT Business Solutions and plays a key role in project management, requirements gathering, testing, and Tier 2 support. You will lead the Business Analyst team, managing assignments, prioritizing deliverables, and creating an environment for their success and professional growth. This role serves as the bridge between technical teams and business stakeholders to ensure alignment, efficiency, and successful delivery of IT initiatives.
Essential Functions of Position
Maintain strong business partner relationships by consulting with key stakeholders on solutions and management decisions. Act as liaison between business experts and project teams.
Provide Tier 2 support for applications, escalating unresolved items to appropriate teams.
Collaborate with installation teams, technology groups, user support teams, and vendors as needed.
Manage multiple projects and assignments, both collaboratively and independently.
Gather data, perform analysis, and provide project management from planning to reporting.
Coordinate resources and vendors to deliver projects on time, within scope, and within budget.
Document business requirements and communicate them effectively to development teams.
Analyze feature requirements and recommend enhancements for improved product efficiency.
Participate in technical requirements and design sessions.
Plan, design, and execute tests of software features, including UI, business logic, and data access.
Perform quality assurance and user acceptance testing to ensure products meet business needs.
Stay current on industry trends and business developments.
Provide updates on defect resolution and project progress.
Deliver functional and technical support to software users.
Mentor and guide team members to foster skill development.
Specialized Knowledge/Skills
Strong planning and project management abilities.
Proficient in Microsoft Office Suite and project management tools.
Ability to manage multiple tasks and shifting priorities in a fast-paced environment.
In-depth knowledge of systems, applications, and development/testing methodologies.
Familiarity with Project Life Cycle, System Development Life Cycle, and Change Management best practices.
Strong understanding of the business areas supported.
Decisive, with excellent delegation, time management, and organizational skills.
Effective communicator with excellent reporting capabilities.
Education/Experience
Bachelor’s degree in Information Technology or related field preferred.
3-5 years’ experience as a business analyst or in a related testing/support role.
2+ years project management experience preferred.
Experience with clinical systems implementation is a plus.
License/Certification
PMP certification preferred.
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Additional Full-Time Benefits:
Apply today and help shape the future of our IT services.
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
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