Expand Access. Support Patients. Transform Advanced Illness Care.
As a Care Coordinator – Advanced Illness Management (AIM), you’ll play a vital role in ensuring patients and families receive timely, coordinated palliative and advanced illness care. This is an opportunity to make a meaningful difference every day — by streamlining care delivery, supporting clinical teams, and helping patients access the services they need most.
Essential Functions of the Position:
Coordinate and direct all day-to-day operational activities related to the administration of the AIM and palliative care department.
Process referrals by obtaining accurate admission and insurance information to ensure timely patient admissions.
Maintain communication with pending patients, families, and referral sources, following up on prospective referrals and not-taken-under-care (NTUC) cases.
Contact patients and families within one hour of receiving referrals during business hours; follow up promptly on after-hours or weekend referrals the next business day.
Coordinate efficient scheduling for Nurse Practitioners, taking into account geographic logistics to maximize time and minimize cost.
Identify payer sources, verify insurance benefits, and obtain prior authorizations when required.
Support credentialing documentation for staff and maintain a credentialing log.
Provide complete admission and insurance information to the AIM Team, ensuring patients and families understand their rights, responsibilities, and financial details.
Oversee daily clinical records management to maintain compliance with state, federal, and company policies.
Submit all necessary documentation for billing and work with the Billing Department to resolve denials or audit requests.
Serve as a knowledgeable resource to patients, families, and the community regarding AIM, Palliative Care, and Hospice services.
Maintain and monitor referral source satisfaction; identify opportunities for service improvement.
Participate in quality assurance and performance improvement (QAPI) activities and assist with required data collection and reporting.
Implement marketing and promotional initiatives as directed.
Adhere to all company policies, including HIPAA, compliance, business ethics, and the employee code of conduct.
Specialized Knowledge and Skills:
Strong knowledge of medical terminology and healthcare documentation.
Familiarity with insurance verification and reimbursement processes.
Effective written and verbal communication, data entry, and problem-solving skills.
Exceptional organizational, time management, and customer service abilities.
Ability to work collaboratively in a fast-paced healthcare environment.
Education and Experience:
High school diploma or equivalent required; college degree preferred.
Minimum of three years of healthcare delivery or related business experience required.
Experience in a Part B billing setting preferred.
Experience with electronic medical records (EMR) and Microsoft Office programs including Outlook, Word, and Excel.
Licenses and Certifications (Optional):
Licensed Practical Nurse (LPN) – optional
Registered Nurse (RN) – optional
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Additional Full-Time Benefits:
At Illumia, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
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