Transform Healthcare Operations. Optimize eCW. Empower Clinical Teams.
We are seeking a highly skilled Senior Analyst – eClinicalWorks (eCW) to support the implementation, optimization, and administration of our eClinicalWorks platform across clinical and administrative teams. This role reports to the Director of Product and Business Application Architecture and plays a key part in enhancing workflows, clinical efficiency, and data accuracy.
Key Responsibilities:
eCW System Administration
Lead the configuration, support, and ongoing maintenance of the eClinicalWorks system
Ensure alignment of the platform with clinical goals and workflows
Customization and Optimization
Recommend and implement workflow enhancements
Customize templates, forms, and reports to optimize clinical use
Implementation Support
Support the rollout of new modules and upgrades
Collaborate with stakeholders to meet clinical and business needs
User Support and Training
Provide training and technical support to clinical and admin staff
Troubleshoot issues and promote user proficiency
Clinical Workflow Analysis
Work with providers to streamline clinical processes using eCW
Data Integration and Reporting
Integrate eCW with EHRs, PMS, and billing systems
Develop reports and dashboards for operational insights
System Optimization and Maintenance
Monitor system performance and drive improvements
Manage upgrades, enhancements, and vendor communications
Compliance and Security
Ensure HIPAA and other regulatory compliance
Maintain security best practices across the platform
Change Management and Documentation
Manage change requests and version control
Maintain documentation of workflows and system configs
Required Knowledge and Skills
Deep experience with eClinicalWorks, including mobile apps and AI modules
Strong understanding of HIPAA, MACRA, Meaningful Use, and healthcare workflows
Project management experience in healthcare IT settings
Analytical thinker with strong problem-solving skills
Excellent verbal and written communication skills
Comfortable working cross-functionally with IT, clinical, and vendor teams
Ability to mentor junior team members
Qualifications
Bachelor’s degree in Health Informatics, IT, Healthcare Administration, or related field (Master’s preferred)
5–7 years of hands-on experience with eClinicalWorks system administration and support
Proficient with eCW customization and reporting tools (e.g., Crystal Reports)
Experience with HL7, APIs, and healthcare system integration
Certifications in eClinicalWorks or Health IT (preferred)
Tools and Technology
Strong proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
Familiarity with mobile health platforms and emerging AI tools
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Additional Full-Time Benefits:
If you're passionate about using technology to improve clinical workflows and patient care, we want to hear from you. Apply now to join a forward-thinking team making an impact in healthcare.
At Illumia, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
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