AIM Clinical Coordinator RN

We are seeking a skilled and compassionate Registered Nurse (RN) to join our team as an AIM Clinical Coordinator. This position plays a vital role in supporting the Advanced Illness Management (AIM) Palliative Care program.

You’ll be responsible for managing day-to-day clinical operations, scheduling, and care coordination, ensuring seamless delivery of high-quality, patient-centered care.

This role reports directly to the Clinical Manager, and serves as a clinical and operational bridge between patients, providers, and our healthcare partners.

Schedule:  Monday-Friday, 8am-5pm, in our Addison, TX palliative care branch.

Key Responsibilities:

• Coordinate and manage all daily clinical activities for the AIM and Palliative Care departments
• Schedule and ensure visit frequency adherence, including PRN visits and post-hospitalization follow-ups
• Serve as the primary point of contact for patient and partner inquiries
• Process patient referrals, ensuring accurate insurance and admission documentation
• Order and track labs, imaging, and DME; ensure timely result delivery and documentation in EMR
• Support Nurse Practitioners by entering communications and medication reconciliation in partner EMRs
• Identify Home Health and Hospice-eligible patients and coordinate timely referrals
• Maintain and organize clinical records in accordance with federal and state regulations
• Track and manage ED visits and hospitalizations; schedule post-discharge visits
• Coordinate interdisciplinary team (IDT) meetings and maintain agendas
• Support credentialing processes by submitting necessary documents and maintaining logs
• Partner with local labs for specimen drop-off coordination
• Engage in quality assurance, performance improvement, and marketing initiatives

• Registered Nurse (RN) license in good standing
• Bachelor’s degree in Nursing, Healthcare Administration, or a related field preferred
• 3+ years of experience in healthcare delivery, care coordination, or palliative/home health settings
• Experience with Part B billing and knowledge of insurance reimbursement processes preferred
• Proficiency in Electronic Medical Records (EMR) and Microsoft Office tools (Outlook, Word, Excel)
• Strong understanding of medical terminology, risk scoring, and care transition best practices
• Excellent written, verbal, and interpersonal communication skills
• Detail-oriented with the ability to manage multiple tasks and shifting priorities

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

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At Illumia, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.