Care Coordinator Non Clinical

Guide Patients. Support Families. Navigate Post-Acute Care.

We are seeking a Care Coordinator – Non Clinical to support our Care Coordination call center team. This work-from-home telephonic role helps patients and families navigate post-acute services, handles non-clinical inbound calls, escalates to nurses when necessary, and supports referral coordination for patients who may need Gentiva services. Reporting to the Contact Center Manager, this role operates under established performance criteria.

The shift is Mon-Fri 2pm-8pm est.

As a Care Coordinator – Non Clinical, You Will:

• Act as a Gentiva representative supporting patients discharged from service or seeking post-acute care

• Navigate healthcare options, including post-acute offerings, Medicare coverage, billing, and other healthcare resources

• Utilize tools and methods to provide patient education and options quickly, including sites of service, specialty offerings, and related questions

• Handle a variety of customer issues, including location lookup, directions, and complaints

• Assist in the admissions process by coordinating with Gentiva branch staff on patient admission status

• Maintain awareness of department performance objectives, meet standards, and ensure patient satisfaction goals are met

• Review and adhere to all company policies and procedures

• Participate in special projects and perform other duties as assigned

Qualifications – What You'll Bring:

• Call center experience in a healthcare setting

• Outstanding computer skills and ability to quickly learn and master information related to locations and services

• Excellent verbal and interpersonal communication skills with empathy and professionalism

• Strong customer service focus

• Effective time management and organizational skills

• Strong analytical and problem-solving abilities

• Minimum of 1 year of experience in a healthcare-related field or healthcare call center

• High-speed internet connection required (minimum 10 Mb/s download, 2 Mb/s upload; satellite internet not acceptable)

Preferred Qualifications (Not Required):

• Associate degree

• Additional healthcare call center experience

• Previous experience with Gentiva services or other hospice/home health organizations

• Knowledge of home health, hospice, and palliative care services 

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply today to help guide patients and families through post-acute care navigation and support high-quality outcomes.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Keywords – Care Coordinator Non Clinical, Post-Acute Care, Call Center Support, Patient Navigation, Referral Coordination, Hospice Support, Home Health, Palliative Care, Customer Service, Patient Advocacy, Telephonic Support, Healthcare Call Center, Patient Education

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.