Business Services Specialist

We are looking for a Business Services Specialist to join our team. This position reports to the Business Services Manager and is responsible for providing various levels of phone and email-based customer service support to skilled nursing facilities business offices and for designated internal functional areas, including, but not limited to HR, Payroll, Billing, and AP. This is a customer-focused position that develops and utilizes documented functional knowledge to provide timely and accurate responses to employee and external partner inquiries.

This position is for a person who likes to solve puzzles and provide answers to others by applying their knowledge and following best-practice standard procedures. A positive person who is driven to provide strong customer-service through accurate work, thoughtful communication, and timely follow-up.

• Skilled nursing (snf) business office and/or Medicaid knowledge is a plus
• Displays detail- and deadline-oriented work ethic with the ability to prioritize and multi-task
• Capable of being flexible in each days workload and responsiveness to changing business needs
• Ability to work with confidential information
• Confident to work independently
• Ability to communicate clearly
• Is a role-model to other team members, encouraging continuous improvements and high levels of customer service and adherence to procedures
• Shares information with team and supervisor to improve overall team performance
• Can admit mistakes and take action to avoid repeating them
• Exercises professional judgment and demonstrates good problem-resolution skills
• Very comfortable working with multiple online and computer applications
• Quick to learn and apply new knowledge
• Effectively processes and integrates time-sensitive information from multiple sources
• Provides exceptional customer service in a live operations or call center environment
• Demonstrates commitment to following written processesBachelor’s degree or minimum of three years of work experience
• Bachelor's degree or minimum of three years of work experience

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Competitive Salaries
• Mileage Reimbursement
• Professional Growth and Development Opportunities

• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.