Triage Coordinator

Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

We are looking for a Triage Coordinator to join our team. This position will directly report to the Telephonic Triage Manager and is responsible for taking and making calls related to DME, escalating visit needs and scheduling field nurse visits. This role supports the Triage queue and Triage clinicians, as well as manages and arranges care activities on behalf of the Centralized Triage Department – all occurring after-hours/outside of branch business hours (nights and weekends)

The shift is Friday 5pm to 1:30am, Saturday 11am to 730p & Sunday 1:30pm to 10pm.

• Facilitate the appropriate and timely delivery of health care services after hours to improve patient outcomes including but not limited to organizing care and facilitating communication regarding medical needs, visit scheduling, inter-department communications, and DME
• Utilize a variety of tools and methods to quickly provide patient visits and education including DME, nurse visits, and leadership escalations outside of branch business hours
• Assist in the Centralized Triage process by working closely with the Gentiva Triage Nurses and branch staff to coordinate patient immediate needs after-hours and follow up care

• Associate degree preferred
• Minimum of 1 year working in a healthcare related field or healthcare call center
• INTERNET REQUIREMENT: In Home Wi-Fi Download speed of 50 mb/s and minimum upload speed of 20 mb/s or higher. Satellite based internet services are not acceptable.
• Excellent analytical and problem-solving skills
• Ability to learn and master information related to locations and services of client
• Outstanding computer skills
• Good time management skills
• Good Working knowledge of Home Health and Hospice services
• Ability to communicate effectively with empathy over the phone and while interacting with others, excellent interpersonal skills

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to participate in a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional growth and development opportunities

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet stage specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace