Afterhours Coordinator

Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

We are looking for an Afterhours Coordinator to join our team. This position will directly report to the Manager Afterhours Clinical Support and is responsible for supporting the After Hours team in the processing of After Hours work flow, as well as supporting the on call RNs. This role is under established performance criteria.

• Responsible for specific HCHB workflow, visit scheduling, as well as to support referral coordination for patients who need Gentiva Services.
• Reviews medical records against nationally recognized clinical criteria guidelines using clinical decision making to determine the eligibly for other levels of care.
• Adheres to and participates in Company’s mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures
• This is a work from home telephonic position.

The shift is Monday-Thursday 10-hour shifts either 5pm - 3am or 8pm - 8pm est. 

• Minimum of 1 year working in a healthcare related field or healthcare call center
• INTERNET REQUIREMENT: High-speed Internet connection (minimum 10 Mb/s download speed and minimum 2 Mb/s upload speed, recommended 5 Mb/s upload). Satellite based internet services are not acceptable
• Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills
• Excellent analytical and problem-solving skills

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to participate in a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional growth and development opportunities

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet stage specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace