Business Services Specialist

Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

We are looking for a Business Services Specialist to join our team. This position reports to the Business Services Manager and is responsible for providing various levels of phone and email-based customer service support to skilled nursing facilities business offices and for designated internal functional areas, including, but not limited to HR, Payroll, Billing, and AP. This is a customer-focused position that develops and utilizes documented functional knowledge to provide timely and accurate responses to employee and external partner inquiries.

This position is for a person who likes to solve puzzles and provide answers to others by applying their knowledge and following best-practice standard procedures. A positive person who is driven to provide strong customer-service through accurate work, thoughtful communication, and timely follow-up.

• Skilled nursing (snf) business office and/or Medicaid knowledge is a plus
• Displays detail- and deadline-oriented work ethic with the ability to prioritize and multi-task
• Capable of being flexible in each days workload and responsiveness to changing business needs
• Ability to work with confidential information
• Confident to work independently
• Ability to communicate clearly
• Is a role-model to other team members, encouraging continuous improvements and high levels of customer service and adherence to procedures
• Shares information with team and supervisor to improve overall team performance
• Can admit mistakes and take action to avoid repeating them
• Exercises professional judgment and demonstrates good problem-resolution skills
• Very comfortable working with multiple online and computer applications
• Quick to learn and apply new knowledge
• Effectively processes and integrates time-sensitive information from multiple sources
• Provides exceptional customer service in a live operations or call center environment
• Demonstrates commitment to following written processesBachelor’s degree or minimum of three years of work experience
• Bachelor's degree or minimum of three years of work experience

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Competitive Salaries
• Mileage Reimbursement
• Professional Growth and Development Opportunities

• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace